Is Your Business Ready for the new Consumer Rights Act?

The new Consumer Rights Act will come into force in October 2015
The new Consumer Rights Act will come into force in October 2015

This new law is significant: it introduces new rights for consumers as well as consolidating a lot of existing legislation, and it applies to almost all contracts between traders and consumers.

It comes into force on 1st October 2015 and affects all traders that supply goods, services or digital products to consumers.


A ‘consumer’ is an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

A ‘trader’ is a person acting for purposes relating to that person’s trade, business, craft or profession and it includes public sector authorities and government departments.

Digital Products are Now Included

The law deals separately with sale of Goods, Services and (for the first time) Digital Products – what standards have to be met, what information provided, and the rights of a consumer to cancel or get compensation if the trader is not complying with the law. (This will of course affect ContractStore so we are paying especially close attention!)

It also covers Unfair Terms in contracts.

More Guidance

Over the coming month we will be publishing guidance for businesses who trade in Goods, Services, and Digital Products. You can follow this blog or sign up for our enewsletter below, to get the updates.

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