Maintenance Service Provision Agreement Template (B125)

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Who can use this contract?

Any individual, company or organisation wanting maintenance services can use this straightforward template Contract for Provision of Maintenance Services.

If you are a contractor providing maintenance services, we recommend you use our Maintenance Services Contract template, document B156

What is this contract for?

Fairly balanced, but gently biased in favour of the client, the contract can be used for maintenance of equipment, plant or buildings.  Details of the precise services will be set out in a schedule together with the fees and expenses.

What are the main issues?

Scope of services.    These need to be clearly specified to avoid problems related date. The frequency of services as well as the actual services should be covered. Also, the contract should say whether the contractor provides a phone number to deal with emergencies callout for emergencies.

Price and payment.   The will normally be a regular monthly or quarterly retainer. The payment schedule will probably contain a list of daily or hourly rates for additional or out of hours services.

Standard of service.  The contract will normally set a reasonable standard of services to be performed. In some cases, this might be linked to particular qualifications or codes of practice Additional services will probably be priced.

Liability & Insurance.  A clause giving the client an indemnity from the contractor for any loss or damage caused is recommended. This will normally be backed by insurance and the requirement for the contractor to maintain insurance as an agreed level will normally be set out in the contract.

What detailed terms does the contract contain?

The main points cover:

  • duration
  • payment
  • nature of services including emergencies
  • standard of services
  • unacceptable personnel
  • reporting
  • spares and contractor liability
  • termination

It’s appropriate for a small to medium-sized business that wants a standard form of maintenance contract.

For more information on each of these sections, see our Explanatory Notes below which you will also receive when you download the document from our website.

For information on signing documents see our Contract Signing page

When I download the document, can I change it and/or use it more than once?

Yes, all ContractStore’s templates are in MS Word and you can use the contract on more than one project. For more information, watch the video on this page of our website or see our FAQs

Legal support

ContractStore supplies templates and is not a law firm.  But experienced lawyers write all our templates, so we can arrange legal assistance for customers who need special terms in one of our documents or a bespoke template. . For more information see our Legal Services page.  For more information see our Legal Services page.

Contract Author – Giles Dixon

And if you want to contact us see our Contacts page.


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Explanatory Notes

This form of contract is designed for use where ongoing maintenance services are to be provided to a client by a contractor.  As the description of the services is contained in the Schedule and not referred to in the body of the agreement, the document can be utilised as a basis for a wide range of maintenance contracts – from swimming pools to air conditioning.

The document is drafted more from the point of view of the client than the contractor, but the terms are, nonetheless, fairly balanced without unduly onerous conditions.

Dealing with the specific clauses:


This specifies the maintenance services to be provided for and refers to a Schedule of Services – for example, this could be completed to read: “the Contractor shall provide maintenance services for a swimming pool located on the premises of the Client at 33 Grange Road, Hartlepool”.


As drafted, the Agreement is for an initial period from a commencement date which is specified in this clause.  It will then roll over from year to year unless terminated – but see clause 11 which allows the Client to terminate on 3 months’ notice at any time.


Again, the precise payment arrangements will be contained in a Schedule. They can be fairly complex for a maintenance agreement – e.g. a combination of a fixed monthly fee, an hourly rate for services which exceed a certain amount of time each month and reimbursement of costs of materials etc.


Here again, the frequency of services is to be dealt with in Schedule A.   This clause does contain provisions for emergency services as well as, in 4.3, the hours during which normal services will be undertaken.  In 4.4 we contemplate the possibility of major work from time to time where some advance planning may be needed.


This establishes a benchmark for the quality of services to be provided by the Contractor and deals with the need for competent personnel and the provision of materials and equipment which conforms to the relevant manufacturer’s specifications.


This give the Client the right to require re-performance of services which are inadequate and to require incompetent or unacceptable personnel to be removed from the job.


A maintenance report is a fairly common feature in a contract of this nature and this is dealt with here.


For a maintenance contractor to perform properly, he needs to maintain an adequate stock of spares and this is dealt with in this clause.


This makes it clear that the Contractor will be responsible for any injuries caused to persons or damage to property as a result of his work.  It also requires the Contractor to maintain adequate insurance cover against these risks.

As drafted the clause does not exclude liability for indirect or consequential losses suffered by the Client.  If a Contractor wants such protection, extra wording is needed: e.g. “Under no circumstances will the Contractor be liable to the Client, whether in contract or tort, for any indirect or consequential losses including but not limited to loss of use or loss of profit.”


A lawyer’s clause which makes it clear that the Contractor is entirely independent.


This gives the Client the right to terminate at any time on 3 month’ notice.  Also, the Client can terminate if the Contractor commits a breach of contract and the Contractor can terminate if the Client is long overdue in making payment.  Each party can terminate in the event of the other’s insolvency.

It would not normally be appropriate for a project such as this to involve subcontracting and this is prohibited as is a transfer of the Contract to a third party.

There is no clause dealing with disputes and, in the absence of such a clause, either party can bring proceedings in the courts.  We have assumed that under a contract such as this both parties are located in the same country and there is not going to be any argument as to which country’s law should govern the interpretation of the contract.  If the parties wish to avoid a reference to the courts, a clause providing for arbitration or for some interim form of dispute resolution – mediation or a reference to an expert – could usefully be incorporated.   The ContractStore has documents dealing with governing law and dispute resolution.

SCHEDULE A – should be prepared to show the detailed services which are being provided as well as the frequency of the service – daily, weekly, monthly etc.

SCHEDULE B – dealing with fees, is likely to show a basic annual or monthly fee covering routine services.  There may also be in Schedule B a list of hourly or daily rates, perhaps also overtime rates, to cover services which are not included in the fixed fee.  In addition, the cost of consumables may be listed as should any out of pocket expenses – e.g. travel costs – which are chargeable in addition to the maintenance fees.  Sample wording for some of these items is included in Schedule B in italics.

If fees are subject to increase, the method of adjusting them should appear in Schedule B – e.g. an annual increase by reference to an increase in the retail price index at the renewal date.  See our Free Information on our website.