Telemarketing Services Agreement (A210)

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Who can use this Telemarketing Services Contract?

You can use this telemarketing services contract template if you want to   provide telephone marketing or telephone sales services to customers.

What is this Telemarketing Services Contract for?

It sets out the terms on which your business will provide telemarketing services to its customers.  There is a short one page agreement and a set of terms and conditions in addition to a schedule that specifies the services and fees.

See our document A215 if you want a contract with individuals working on a freelance basis to provide your telemarketing services.

What are the main issues?

Identifying what services will be provided is always important to avoid future argument.

Fees and reimbursable expenses need to be covered together with payment terms.

Data protection  is an area that needs to be covered in the contract. The client will provide information to the company about its target customers and both parties need to ensure compliance with data protection law.

Marketing – companies can suffer from clients poaching their personnel and this needs to be dealt with by a restriction in the contract.

Liability limits – Also, a company can never guarantee success, so it is sensible to limit liability to a reasonable amount as well as excluding liability for any indirect or consequential losses.

What detailed terms does the contract contain?

The main points cover:

  • services
  • commencement and duration of services
  • fees and expenses
  • information and data
  • standard of care
  • personnel
  • reporting
  • liability
  • termination
  • force majeure
  • confidentiality
  • a general clause detailing notices, assignment, severability, waiver, third party rights, the scope of the agreement and governing law.

For more information on each of these sections, see our Explanatory Notes  which you will receive when you download the document from our website.

And if you want to use the Notes, let us know by using our contact form

For information on signing documents see our Contract Signing page

When I download the document, can I change it and/or use it more than once?

Yes, all ContractStore’s templates are in MS Word and you can use the contract on more than one project. For more information, watch the video on this page of our website or see our FAQs

Legal support

ContractStore supplies templates and is not a law firm. But experienced lawyers have written all our templates, so we can arrange legal assistance for customers who need special terms in one of our documents or a bespoke template.. For more information see our Legal Services page.

Contract Author – See our authors’ page.

If you want to contact us see our Contacts page.


If you have any questions about a contract and/or want to see the Explanatory Notes before you buy, please let us know by using our contact form

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