Telemarketing Contract Template (A215)

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What is this Telesales Contract Template for?

It is an agreement in letter form setting out the terms upon which a company is to retain the services of a  telesales presentative, acting as an independent contractor.  You should use this document if you are an organisation looking to hire an independent telesales agent.

It sets out the terms on which the telesales representative is appointed and covers the representative’s duties, standards of service  and commission arrangements: the representative gets paid according to the value of introductions.  The representative is a freelancer, not an employee.

What are the main issues?

Duties of representative. These include calling a list of target numbers, standard of service and reporting.

Commission and payment. The agreement will specify the calculation of commission by reference to successful introductions and the terms of payment.

Status of representative: this is a freelance post and the representative is  not an employee, so they are responsible for their own tax and national insurance contributions etc.

Confidentiality and good faith. These are important considerations.

Duration and termination. These need to be clearly specified.

What detailed terms does the contract contain?

This four page contract contains 12 clauses covering

  • services
  • commission and payment
  • commencement & duration
  • confidentiality
  • good faith
  • independence & authority
  • taxation
  • personal service
  • termination
  • indemnity
  • notices
  • resolution of disputes

For more information on each of these sections, see our Explanatory Notes  which you will  receive when you download the document from our website.


For information on signing documents see our Contract Signing page

When I download the document, can I change it and/or use it more than once?

Yes, all ContractStore’s templates are in MS Word and you can use the contract on more than one project. For more information, watch the video on this page of our website or see our FAQs

Legal support

ContractStore supplies templates and is not a law firm.  But all our templates are written by experienced lawyers so we can arrange legal assistance for customers who need special terms in one of our documents or a bespoke template. . For more information see our Legal Services page.

And if you want to contact us see our Contacts page.



If you have any questions about a contract and/or want to see the Explanatory Notes before you buy, please let us know by using our contact form

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