Who can use these Terms of Business?
These Plumber Terms of Busines are designed for use by a plumber. They are written in plain English and allow the user to detail the service they provide, their fees, and the terms governing their activities
What are they for?
It is sensible for a specialist such as a plumber to set out their terms of business. Our template contains a simple one-page form of agreement plus a set of standard Terms of Business which can be given to the potential client before any agreement is signed. The form of agreement also contains suitable wording for use when the client is a consumer and the Consumer Contract Regulations apply.
What are the main issues?
Price and payment. As plumbing services will include labour and materials, the pricing arrangements need to show this. Also, there may be a call out charge and/or variable rates depending on how long the job may take. In some cases a deposit may be required, especially if materials or equipment have to be purchased in advance.
Scope of work should also be identified as far as possible. This may be difficult depending on the nature of the work.
Plumber’s duties. It is sensible to have terms that include a reasonable standard of care and an acknowledgement that work should comply with relevant legislation and British standards
Client’s duties. The client should be required to give access at the agreed time; and to provide various facilities, as well as getting any necessary consents for the work.
Exclusions. The terms may list activities that are excluded from the services – e.g. removing floor coverings, and plastering or building work that is needed as a result of the plumber’s services.
Insurance and Liability. The terms may specify what insurance the plumber maintains and limit their liability to the amount recoverable from insurers in the case of any loss or damage.
Termination. The right to terminate for non-payment by the client should definitely be included.
For more information, see our Explanatory Notes below which you will also receive when you download the document from our website.
For information on signing documents see our Contract Signing page
When I download the document, can I change it and/or use it more than once?
Yes, all ContractStore’s templates are in MS Word and you can use the contract on more than one project. For more information, watch the video on this page of our website or see our FAQs
ContractStore supplies templates and is not a law firm. But experienced lawyers write all our templates, so we can arrange legal assistance for customers who need special terms in one of our documents or a bespoke template. . For more information see our Legal Services page. For more information see our Legal Services page.
Contract Author – Giles Dixon
And if you want to contact us see our Contacts page.
You may also find these contracts of use:
These Plumber Terms of Business are practical and written in plain English.
They are designed for use with a short Form of Agreement and a Schedule of Rates. Templates for both these documents are included
The Form of Agreement should be filled in and signed by the plumber and the client before the work starts. But in practice this can be difficult, so you should at least give the client/customer a copy of the Terms of Business at the beginning of the job as well as the Schedule of Rates.
If the client is a consumer and not a business, there is wording to comply with the Consumer Contracts Regulations. See our free download Z171 for more information.
Comments on the clauses in the Terms of Business:
These are fairly straightforward and need no explanation
This explains how the contract comes into existence. It deals with a situation where an estimate or form of agreement is provided to the client as well as where the plumber is called out to do a job right away.
3. OUR OBLIGATIONS TO YOU
The company has basic obligations to exercise reasonable skill and care, and provide services as agreed between the company and the client. If the work includes supply and installation of new equipment – e.g. a bathroom suite, this is also referred to so the company can substitute an alternative if the agreed equipment is not available.
4. YOUR OBLIGATIONS TO US
The client is responsible for giving the company access to the site when they need it, for clearing the space to enable the work to go ahead and for providing facilities such as secure storage for equipment, power supply etc. Responsibility for getting planning consents is with the client.
This sets out items of work that are excluded. This will vary depending on your particular approach. In our template we exclude clearing away furniture etc., building work and redecoration (e.g. if pipes have to be taken through walls) and, as an option, removal of debris.
6. CHANGES & EXTRAS
This is designed to ensure that if a client asks for a change to the services provided by the company, the company will be paid for it at an appropriate rate. To the extent that a variation in the Services results in a change to the contract period or cost to the client, this clause sets out the company’s rights and obligations.
7. CHARGES & PAYMENT
This refers to the rates and to the form of agreement if there is a fixed price.
Under 7.2 it is made clear that when there is an estimated price, this is not guaranteed and it can change. The need for a deposit, in particular to cover the cost of equipment before it is ordered, is covered in 7.3
Invoices are payable on receipt and there is a method for dealing with any complaint the client might raise. The company also has the right to give notice to suspend the work for non-payment as well as the right to claim interest on late payment.
The statutory interest entitlement works out at 8% above base rate. Costs can also be claimed under the Act referred to in this clause. For more information there is a helpful website at www.payontime.co.uk.
8. OWNERSHIP AND RISK
Ownership of all equipment is retained by the company until everything has been paid for, but risk of loss or damage passes to the client when equipment is delivered to the site. The company’s liability in the event of any property damage is limited.
This will need to be tailored to the particular circumstances but under our clause the client is responsible for insuring the property and the company has to maintain public liability and employers liability insurance.
10. COMPLETION, DEFECTS & WARRANTY
This covers the situation when the contract has a commencement date and a completion date. The wording makes it clear that neither of these is guaranteed.
Under clause 10.3 the company is responsible for fixing defects for a specified period after the work is completed: this could be 6 months or more or less: it is up to you to insert the appropriate period. When there is a manufacturer’s warranty for equipment that has been installed – e.g. a shower unit – the company will give the client the benefit of this and it is then for the client to deal with the manufacturer if a defect appears.
11. LIMIT OF LIABILITY
This clause makes it clear that the company will not be liable to the client for losses incurred by the client, and limits the financial liability of the company under the Contract.
Legal advice is recommended here as the wording of limitation clauses may need to be adjusted to take account of particular circumstances and there is also legislation designed to protect consumers against unfair terms.
This gives the company party the right to terminate the contract if the client fails to pay or commits another breach of the Contract. Either party may terminate the contract if the other party becomes insolvent. The financial consequences of termination are discussed, with particular reference to amounts due to the company.
13. COPYRIGHT ETC.
The company’s designs are owned by the company, and the client has limited rights to use them, as set out in this clause.
14. FORCE MAJEURE
Unforeseeable events such as flood and fire are covered by this clause, limiting company liability to the client.
This clause contains a three stage method of resolving disputes – first, direct negotiation, second a referral to adjudication (or mediation) and, thirdly, the courts of England and Wales. There is information on adjudication in the Free Information (Alternative Dispute Resolution) note on our website.
This contains a number of provisions concerning notices, assignment, etc. For more detail on some of these subjects, see the Free Information (Boilerplate Clauses) note on our website.