FAQ - Common Questions


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Have you got a query?

Check these common questions and if its not answered here, use the contact form to send us your query - click here.

- How do I know if the document is going to be right for me?

- How can I find the document I need?

- How do I download free documents?

- How do I access the documents I have paid for?

- Can I change the document once I have downloaded it?

- Do I need a Multiple Use Licence?

- Can I speak to someone?

  

- How do I know if the document is going to be right for me?

Look at the Explanatory Notes that are displayed on every contract's description page. You need to scroll down a bit to see them or follow the 'Read Explanatory Notes' link.

The Notes are very detailed, and supplied free to view on all our contracts.  The Notes explain what each contract covers, clause by clause, so you can see exactly what you will be getting. TIP: You can also use them to compare the contents of simliar documents.

Remember you can also tailor the documents after purchase, either yourself or with your lawyer's help, and you can order tailoring services from ContractStore as well.

- How can I use Search to find the document I need?

You can use the search box on the top right of the Page – type in a brief description of what you are looking for – and here are some tips:

  • Do not use a very long phrase – e.g. insert 'subcontractor warranty' rather than 'standard form of warranty for subcontractor with design responsibility'
  • Try another combination of words – e.g. if 'personal guarantee' does not produce a result try 'guarantee' or 'payment guarantee'
  • If a single word produces a very long list, you can refine the search by using two words – e.g. 'conditions' appears a lot in our list so try 'sale conditions' instead
  • If a single word does not produce a result – try two words
  • Alternatively you can browse our catalogue which is broken down into lists of different types of contract – have a look here: - http://www.contractstore.com/all-contracts

- How do I download free documents?

You need to Register before you can download the free documents. Once you are registered you can easily download the docs into "My Contracts", the same way as when you buy a contract.

- How do I access the documents I have paid for?

You need to be logged in - check your emails for an explanatory message. You then have to find your way to the "My Contracts" page. All documents will stay in there for 42 days after purchase so if you leave it longer than that you may find they have disappeared. If you entered your email address incorrectly this follow-up email will be lost. Contact us if you want help with accessing your documents.

- Can I change the document once I have downloaded it?

Please do! All our documents are in Microsoft Word format. They are designed to allow you (or your lawyer) to make whatever changes you need to make the right contract to meet your needs.

- Do I need a Multiple Use Licence?

If you are going to use a single document more than  10 times then you should buy a Multiple Use Licence. This might apply for example, if you want to use an employment contract for twenty employees.  One  Multiple Use Licence  covers the multiple use of up to five different contracts. When you buy any of our contracts you will be asked if you need a Multiple Use Licence.

- Can I speak to someone?

As a web-based company it is more efficient to use email via our support form but we are very happy to speak to you - call 020 8783 9629. Sometimes you might have to leave a message, but usually there will be a member of the team available 9am-5pm weekdays, UK time.

Registered office: Acre House, 11/15 William Road, London NW1 3EW, United Kingdom
©ContractStore Ltd, 2012. All rights reserved.

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